Couriers used: DHL – GLS – SDA
Delivery times: delivery within 24/48 hours from collection.
The exceptions are Sicily, Sardinia, and Calabria, which require longer delivery times.
Delivery times are calculated on weekdays only; Saturdays, Sundays, and holidays are excluded.
Shipping cost: Shipping costs are calculated based on the weight of the products purchased.
2.1 – Sales prices exclude VAT and any other applicable taxes. Shipping is always free throughout Italy, excluding delivery to Livigno and Campione d’Italia. If the buyer resides outside of Italy, they can request a shipping quote with all applicable terms and conditions before completing the purchase by emailing servizioclienti@classe1935.it.
2.2 – For each order placed on the website www.classe1935.it, Classe 1935 will issue an invoice for the shipped goods. The invoice will be issued based on the information provided by the Customer at the time of ordering. No changes can be made to the invoice after it has been issued.
2.3 – Additional delivery costs for buyers outside of Italy, if any, are the responsibility of the Customer and are clearly stated when placing the order. The Customer owes nothing more than the order total.
2.4 – Classe 1935 cannot be held responsible for any delays in processing the order or in delivering the items ordered.
2.5 – The shipped goods will be checked and delivered to the courier without defects. Shipments are made at the customer’s risk.
2.6 – Delivery of the ordered items is intended to be at street level unless: – otherwise communicated by our customer service, – as provided in the product data sheet, – the explicit purchase of delivery to the floor, where applicable.
Upon delivery of the goods by the courier, the Customer is required to check:
Any damage to the packaging and/or the product, or any discrepancy in the number of packages or information, must be immediately reported by writing a WRITTEN RESERVATION OF INSPECTION (SPECIFYING THE REASON FOR THE RESERVATION, e.g. “punctured packaging”, “crushed packaging”, etc.) on the courier’s proof of delivery.
Once the courier’s document has been signed, the Customer will not be able to raise any objections regarding the external characteristics of the delivered goods.
Any problems regarding the physical integrity, correspondence, or completeness of the products received must be reported within 3 days of delivery, according to the methods set out in this document.
2.7 – The goods ordered are subject to the Buyer’s discretion. Under no circumstances may they be refused, under penalty of being charged for the return shipping costs. An online order is considered a standard commercial contract signed by the Buyer.
2.8 – In the event of failure to collect the material stored in the courier’s warehouses within 5 working days due to repeated impossibility of delivery to the address indicated by the Customer when ordering, the order will be returned to Classe 1935 logistics.
2.9 – The goods are entrusted to the carrier chosen by Classe 1935 and in any case reserves the right to entrust the goods to the carrier deemed most suitable, without any liability.
You’ve just completed your order on our website, all you have to do is wait for the products to be delivered.
Visually inspect the box: if it is damaged, crushed, dented, torn, wet, punctured, etc., please inform the courier of the defect.
Signing with reservation of inspection + reason (e.g. reservation of inspection for dented package): means that you are accepting the package and taking advantage of the possibility of opening a dispute for damage.
If you sign without reservations and the package and its contents are damaged, there will be no point in filing a complaint because signing without reservations means accepting the package without any problems.
Photograph the damage: this is essential proof that will always be required. The courier and the sender will ask you to send multiple photographic proofs of the damage. Photograph the outer box and the condition of the products inside. The more photos you have and the more information you provide, the easier it will be to obtain a refund.
Proof of Purchase: You will be asked to provide proof of purchase (invoice, receipt, or tax document) to verify the value of the damaged goods.
List of Contents: Provide a detailed list of the contents of the damaged package, including its value. You can use the order summary on our website.
Please note that the law provides very strict and precise rules for refunds. According to the international agreement, refunds are based on the weight of the box.
For domestic shipments: the expected refund is €1 per 1 kg.
For international shipments (Italy – Europe and vice versa): the expected refund is €10 per 1 kg
If the damage is acknowledged and the courier arranges a refund, you will receive a sum of money not equal to the actual value of the goods, but relative to the value of the refund per kilo of goods shipped.
The only way to get a full refund is to purchase insurance that covers:
You can purchase insurance for your shipment on our website.
